Credit union movement named most reputable organisation in Ireland
Meta, X (formerly Twitter), RTÉ, FAI and Uisce Éireann were the organisations with worst reputations
Eir
Life admin has become more irksome as many utility firms treat customers with contempt
In a country where many utility companies treat their customers with contempt and consumers pay 42 per cent more for goods and services, life admin can be eviscerating
Consumers could face €1,000 increase in bills across energy, broadband and other areas from this week
Surge in costs for health insurance, energy, television, broadband and mobile phones
Ticketmaster, Eir and Ryanair top list of firms that triggered the most consumer complaints to watchdog
Almost 45,000 people contacted Competition and Consumer Protection Commission overall last year about goods and services
Vodafone, eir and Three are hiking broadband prices. What can you do about it?
Broadband and mobile phone service providers are set to raise prices
I want to sell my late wife’s Vodafone shares, but I’m at a loss finding the original value
Widower wants to sell shares now that probate has been granted but is at a loss on how to assess the capital gain, or loss
Taoiseach ‘fully understands anger’ over Storm Éowyn as power restoration continues
ESB Networks warned public not to approach dangerous fallen electricity infrastructure
After Storm Éowyn, can Ireland’s electricity, water and phone networks cope with further extreme weather?
‘We’re not resilient to today’s climate,‘ says expert as State and utility companies face greater pressure to prepare for stormier weather
Foul Eir, fresh Eir: two customers relate sharply contrasting experiences with the company
Peter was still being charged months after he closed his account; while Mary had an altogether more positive experience
Children in Ireland receiving first mobile phone at average age of nine
Survey finds parents and guardians aged under 35 more likely to give devices to children at a younger age, as are those in Dublin and Leinster
‘I joke that my two children are my retirement plan, but I’m not sure they see it that way’
Me & My Money: Maria Fleming is chief executive of First Fortnight Festival
England’s misery beats Late Late Toy Show into second place on Eir
Telco published its 2024 year in data on Monday, which offered a detailed view of Ireland’s evolving digital habits
Eir fined €2.8m for failing to allow other companies access to network information
Telco agrees to fine following five-year investigation by regulator Comreg
Paying hundreds for your phone each year? Here’s how to dial down the costs
A guide to cutting mobile phone costs, from switching providers at the end of your contract to avoiding overcharges on data
Eir earnings rise as customer numbers grow
CEO Oliver Loomes says company had ‘solid performance’ during third quarter
Here are some smart ways to make your home more secure
Video cameras smart doorbells, alarms and locks can help secure your property all year round
A third of SMEs have already adopted AI, new survey shows
But investment, knowledge and security concerns hold back adoption
Switching mobile networks? Here’s how to pay only for what you need and avoid roaming charges
A comparison of plans from Three, Vodafone, Eir, Virgin Mobile, Sky Mobile, 48, An Post Mobile, Tesco Mobile and GoMo
The French billionaire who will hold on to Eir ‘until the day I die’
Worth an estimated €10bn, Niel is one of your ‘always on’ kind of entrepreneurs
Xavier Niel starts to mop-up US hedge funds’ Eir shares
French billionaire moving to take full control of telecoms firm
Stillorgan site with full planning for 15 apartments seeks €1.35m
Land holding of 0.34 acres occupies prime location next to N11 and within short walk of Stillorgan village
Eir, Ryanair and Sky most likely to be referenced by callers as consumer complaints rise 18%
Vodafone, Harvey Norman and Currys were also among the top 10
Sky, Netflix, Virgin and sports: How to manage your TV and streaming expenses
Special offers, contract savings and why you should try to swerve the new ‘streaming TV’ services if you like recording programmes
Broadband runaround: For six months, Eir left this GP practice with inadequate coverage
The surgery had 12 staff on an ‘inconsistent and unreliable connection’ for months
Eir revenues increase by 2% as more mobile and broadband customers sign up
Company says broadband and mobile customers rose by 148,000 year on year in first quarter
Big businesses should face bigger fines for consumer protection breaches, watchdog says
Competition commission warns pub owners to display prices or face penalties
The death of customer service: Eir is not alone in letting its customers down
When it comes to poor customer care, Eir is not alone in letting its customers down
Learn to complain effectively, it will save you time, stress and money - and try these trigger words
The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’
Eir’s new billing system results in fines for some customers
Undisclosed number of eir customers hit with €18.45 charge after new billing system rejects their card details
Eir should reassure workers they won’t face discipline for following law - union
Company was chastised in court for failure to acknowledge customer complaints
Staff at An Post and Eir to be balloted on new pay deals
Communications Workers Union gets agreements worth 8% for the postal workers and 11% for those in the telecom operator
Judge labels Eir a ‘disgrace’ after court heard customer service manuals warned staff not to obey law
In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’
Eir says sorry … again
State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them
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Crosswords & puzzles to keep you challenged and entertained
Common Ground
How does a post-Brexit world shape the identity and relationship of these islands
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